30 minutes virtual consultation to help you decide on which service is best for you and the next steps. Any further virtual or home consultations will be part of the chargeable hours in the service you select.
Yes, I have experience of this and would be happy to provide this service, subject to you being the owner of the business or have trustee approval.
I am based in Newton Mearns and cover the greater Glasgow area but I am happy to travel or work remotely, depending on the service, so please contact me with your specific enquiry. Any travel beyond 10 miles will be chargeable.
For your peace of mind 'Sorted by Heidi' has full public liability and professional indemnity insurance. I am also PVG checked and ensure I comply with GDPR guidelines.
No, I am happy to put a custom package together to suit your needs and budget.
This varies for everyone, it may be:
couples both work full time and leisure time is precious
ill health or after an operation/birth when you are less able to get out or feeling overwhelmed
moved to a new area and need helping find local services and clubs for your kids
elderly and less able to get out to do shopping etc, find online services tricky to navigate
you don't feel very organised and struggle to plan things like parties, holidays etc
simply you feel you need some help to get your never-ending to-do list done!
Yes, up to a maximum of 4 hours and for a maximum of 3 months, subject to time availability.
I am so sorry to hear you are thinking of leaving us and if I can improve anything please let me know. I do understand that situations and needs change so if you do need to cancel I ask for one full months notice.
Here are some questions to ask yourself:
Do you waste precious time looking for things each day?
Do you struggle to write a shopping list as you don't know what you have/don't have?
Do your kids toys just seem to be everywhere and everything is mixed up?
Do you wear similar things each day as you can't see what you all have?
When your clearing out do you find it difficult to make decisions on what to keep, donate, sell and discard?
Do you feel overwhelmed by your home as it seems cluttered?
Would you like clear systems that maximise your space and leave you feeling calmer and your home more manageable?
If you've answer yes to any of these questions we suggest you contact us for a free consultation.
Yes, you will need to be there for part of the time to decide what you wish to recycle, donate, sell or keep. You can do this ahead of my visit but most people find they benefit from someone helping with these decisions but ultimately the decision is yours, I will not pressure you to give away anything.
Yes, I am happy to help put systems and storage in place in your office, subject to you being the owner of the business or have trustee approval. I am also happy to help with admin tasks and planning events. Just get in touch to discuss.
Please speak to me. I am here to do your to-do list, not ours. I am happy to discuss your specific needs.
It depends on the service you select. Bank transfer preferable but cash acceptable for smaller amounts.
Monthly Managed- pay on 1st of month for month ahead. For any gifts, shopping etc bought on your behalf you pre-approve the budget and transfer before items are purchased.
Life Reset- you pay £50 deposit on booking, balance on completion of service. For storage solutions bought on your behalf you pre-approve these and transfer agreed upon budget before items are purchased.
One Big Thing & Calm Transitions- you pay £100 deposit on booking, then stepped payment plan is agreed.
Cleaning, meal preparation, childcare, personal care, transport and give medical, legal or financial advice.
Privacy Notice
1 Introduction
Sorted by Heidi is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you engage with our services.
2 Information We Collect
We may collect personal information including:
Names and contact details
Home address and household-related information
Lifestyle preferences, schedules and service requirements
Travel, event or relocation details
Payment and billing information
Communications with us
Sensitive information of your choosing
3 How we collect your Information
We collect information:
Directly from you when you contact us or register for our services
Directly from you during virtual or in person appointments
Directly from you when you complete any of our forms
During the course of providing our services
From third parties you have authorised us to work with on your behalf
4 How We Use Your Information
We use your personal data to:
Deliver and manage our services
Communicate with you and act on your instructions
Arrange third-party services
Manage payments and invoices
Maintain internal records
Meet legal and regulatory requirements
5 Sharing of Information with Third Parties
To provide our services, we may share relevant information with reputable third parties, including:
Home service providers and tradesmen
Leisure and activity providers
Travel and accommodation providers
Event venues and suppliers
Payment processors and professional advisers
We only share the minimum necessary information and require third parties to handle your data securely and lawfully. We do not sell your personal data.
6 Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
7 Data Retention
We keep personal data only for as long as necessary to provide services and comply with legal or accounting requirements. Data is securely deleted or anonymised when no longer required.
8 Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract- to provide the services you have engaged us for
Legitimate interests- to operate our business and deliver a high-quality service
Consent- where required, particularly for special data
Legal obligation- for accounting, tax or regulatory purposes
9 Your Rights
You have the right to:
Access your personal data
Request correction or deletion
Restrict or object to processing
Request data portability
Withdraw consent at any time
10 Updates to this Privacy Notice
We may update this Privacy Notice from time to time. The latest version will always be available on our website. If you have questions or concerns please contact us at: hello@sortedbyheidi.co.uk
Terms & Conditions
1 Intro & Acceptance of Terms
Sorted by Heidi is a sole trader
Booking and using this service means clients agree to Sorted by Heidi’s terms and conditions
2 Description of Service
Sorted by Heidi does not provide legal, financial or medical advice
Sorted by Heidi does provide:
Home declutter and organisation service e.g. physical assistance, guidance and coaching
Event planning service e.g. planning/co-ordination, supplier liaison
Life admin support service e.g. scheduling, gift researching, holiday planning, service/club sourcing, house moving support
Project management service e.g. trade sourcing, house sitting, planning, finishing touches
3 Client Responsibilities
Provide accurate and complete information in timely manner
During declutter sessions decide what to keep, discard, donate, sell and purchase
Ensure safe access to home
Not to ask for anything illegal, unsafe or outside scope
Preapprove any purchases over £100
4 Bookings, Fees & Payment Terms
After 30 minute free virtual consultation a copy of Sorted by Heidi’s terms and conditions, a contract with costings and a client information form will be issued. Once these have been reviewed, completed and returned by email and any deposit/payment paid, a booking will be confirmed by email.
Payments will be made preferably by bank transfer from the clients named account and will have the appropriate reference, as given on the contract. Cash can be accepted if bank transfer is unavailable.
For any additional pre-approved work, outside the original contract quote, an invoice will be issued and payment should be made within 5 working days.
Items/services purchased on the clients behalf under £100 do not need to be pre-approved and the client will state if they are happy with that. Anything over the value of £100 needs to be pre-approved by email.
Items/services purchased on the clients behalf need to be paid for in advance.
If the client does not pay for services within 5 working days of an invoice late payment fees will apply.
For Monthly Managed services payment is due on the 1st of each month for the month ahead.
For Life Reset services a £50 deposit is required on booking to secure the date and full payment on completion of the job.
For One Big Thing or Calm Transitions a £100 deposit is required to secure service and then an agreed upon payment plan will be set, depending on the number of hours involved in the service. Invoices will be issued throughout.
5 Cancellations, Rescheduling & Refunds
Client has the right to cancel Monthly Managed service but must give 1 full months notice, in order to prevent incurring extra charges.
Clients who cancel any services that Sorted by Heidi has sourced are responsible for any fees due to those companies in line with their terms and conditions
Clients can reschedule a Life Reset appointment free of charge if they give at least 1 week's notice, only one reschedule permitted. If they cancel a Life Reset appointment with less than a week’s notice they will lose their deposit. If they cancel or reschedule with less than 48 hours notice they are due to pay half the service fee. If they cancel and storage solutions have already been pre-approved and purchased on their behalf they are due to pay the cost of these.
Clients who cancel a One Big Thing or Calm Transition service at any point will be due to pay for any hours that have been spent on their project so far and any fees due to third party vendors in line with their terms and conditions.
If Sorted by Heidi needs to cancel for any reason they will give as much notice as possible and refund any services they have not yet provided.
No refunds will be given on services already provided by Sorted by Heidi.
If a client wishes a refund on a product purchased by Sorted by Heidi on their behalf, that had been pre-approved by the client or that did not require pre-approval, it will be subject to the refund policy of the company it was purchased from and will be the clients responsibility to return, unless they wish Sorted by Heidi to do it on their behalf (time chargeable).
6 Scope limits & decision authority
Sorted by Heidi will act under client instruction
Final decisions lie with client
Sorted by Heidi is not responsible for items discarded with client approval
Client must preapprove purchases over £100
7 Property, valuables & damage
Client responsible to identify valuable/irreplaceable items
Sorted by Heidi not liable for loss or damage
Sorted by Heidi has public liability insurance
8 Health, safety & access
Sorted by Heidi has the right to refuse due to unsafe or unsanitary environments
Pets must be secured by client
Clients must disclose known hazards
Sorted by Heidi will not lift heavy items beyond safe limits
9 Confidentiality & Privacy
Sorted by Heidi will keep personal information confidentiality
Sorted by Heidi will only pass details onto contractors with permission
See privacy policy for more information
10 Use of photos & testimonials
Sorted by Heidi will seek permission to take before/after pictures
Sorted by Heidi will seek permission to use photos on social media, marketing and website
Clients can opt out of photos being taken and used
11 Third party vendors
Third party vendors are responsible for agreeing their contact, terms and conditions, payments and insurance with the client
Sorted by Heidi can’t guarantee availability and quality of third party vendors
Clients are responsible for ensuring they are satisfied with contracts, payment, insurance and terms and conditions of third party vendors e.g. painter, holiday company, venue
12 Limitations of liability
Sorted by Heidi’s maximum liability is cost of service provided by them and not products or third party service costs purchased/sourced on clients behalf
13 Termination of Service
Sorted by Heidi has right to terminate a service as a result of non-payment, abusive behaviour, unsafe conditions, poor communication
Client has right to terminate service with appropriate notice, see section 5
14 Amendment to Terms
Sorted by Heidi has right to update terms & conditions
Clients will be notified by email of changes
15 Complaints & Dispute Resolution
Sorted by Heidi will comply with Scottish Laws
Any questions or complaints should be in writing to hello@sortedbyheidi.co.uk
If you are unhappy with any service these should be raised promptly and formally by email
All complaints will be acknowledged and responded to within 10 working days
Both parties will act in good faith to make reasonable efforts to resolve disputes informally